Welcome to our store. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our website.

Throughout the site, the terms “we”, “us”, and “our” refer to the store owner.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your place of residence or have permission from a parent or guardian to use this site.

You may not use our products for any unlawful or unauthorised purpose.

You must not transmit any viruses, malicious code, or harmful material through our website.

Product Information

We do our best to display product colours, fabrics, and details as accurately as possible. However, actual colours may vary slightly depending on screen settings and lighting conditions.

Due to the handmade nature of our products, slight variations in fabric placement, stitching, sizing, or pattern positioning may occur. These differences make each piece unique and are not considered faults.

All product descriptions and pricing are subject to change without notice.

Orders

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, unauthorised, or intended for resale.

Once an order has been placed, changes or cancellations may not always be possible, especially for personalised or made-to-order items.

Personalised & Custom Orders

Custom-made or personalised products, including embroidered items, may require up to 14 business days for production before shipping.

As these items are specially created for each customer, they cannot be cancelled, exchanged, or returned unless faulty.

Pricing & Payments

All prices listed on our website are in New Zealand Dollars (NZD) unless otherwise stated.

Payment must be completed in full before orders are processed and shipped.

We reserve the right to correct pricing errors or inaccuracies at any time without prior notice.

Shipping

Shipping times provided are estimates only and may vary due to courier delays, rural delivery, weather conditions, or public holidays.

We are not responsible for delays once parcels have been dispatched.

Customers are responsible for providing accurate shipping details at checkout.

Returns & Refunds

Please refer to our Return & Refund Policy for detailed information regarding returns, exchanges, and refunds.

Intellectual Property

All content on this website, including images, logos, product designs, text, and graphics, remains the property of our store unless otherwise stated.

You may not copy, reproduce, distribute, or use our content without written permission.

Limitation of Liability

To the fullest extent permitted by New Zealand law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Nothing in these Terms limits your rights under the New Zealand Consumer Guarantees Act 1993.