Privacy policy

Last Updated: 9 June 2026

At Co. Handmade Studio, we respect your privacy and are committed to protecting your personal information.

As a small handmade business based in Auckland, New Zealand, we only collect the information necessary to process your orders, provide customer support, and improve your shopping experience.

Information We Collect

When you place an order, contact us, or browse our website, we may collect:

Your name
Email address
Shipping and billing address
Phone number
Order details and purchase history
Information relating to your interaction with our website

Payment information is processed securely through Shopify and its payment providers. We do not store your credit card details.

How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support
Communicate with you regarding your order
Improve our website and services
Comply with legal obligations

If you choose to subscribe to our mailing list, we may occasionally send updates about new products, promotions, or special offers. You may unsubscribe at any time.

Sharing Your Information

We only share your information when necessary to operate our business, including:

Shopify (our ecommerce platform)
Payment processing providers
Shipping and courier companies
Professional service providers where required by law

We do not sell your personal information to third parties.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and help us understand how visitors use our website.

You can adjust your browser settings to disable cookies if you prefer.

Product Photography

We make every effort to accurately display our handmade products.

Please note that colours may vary slightly due to photography lighting, screen settings, and device displays. The actual product received shall prevail.

Handmade Products

All products are handmade in New Zealand.

Due to the handmade nature of our products, slight variations in fabric placement, stitching, pattern positioning, and finishing details may occur. These variations make each item unique and are not considered defects.

Data Security

We take reasonable steps to protect your personal information. However, no method of electronic transmission or online storage is completely secure, and we cannot guarantee absolute security.